Privacy Policy

Information we collect

When you register and play, we gather identity and contact details, verification documents, transaction records and the wagering history tied to your account.

Technical details such as device type, browser characteristics, IP address and approximate location are logged automatically to keep the service stable and secure.

Correspondence with our staff, including chat transcripts and emails, is retained so that we can follow up on requests and resolve any disputes accurately.

How your information is used

The primary purpose is operating your account: processing deposits and withdrawals, confirming eligibility, and meeting the anti-money-laundering duties tied to our Curaçao eGaming licence 365/JAZ.

We also study anonymised, aggregated usage patterns to refine games and site performance, and we send promotional material only where you have opted in and not yet unsubscribed.

Sharing and safeguards

Personal data may be disclosed to payment processors, identity-verification partners and regulators strictly where a lawful basis or contractual necessity applies.

Encryption in transit, restricted internal access and routine security reviews are used to reduce the risk of unauthorised exposure, though no online system can promise absolute protection.

Retention and your rights

Records are kept only as long as licensing, tax and fraud-prevention obligations require, after which they are deleted or irreversibly anonymised.

Subject to applicable law, you may request a copy of your data, ask for corrections, or seek erasure, and we may need to confirm your identity before acting on any such request.

Support & Resources

• Grand Rush Casino privacy desk — [email protected]
• Account support channel available through live chat